1 reviews | Active since Jan 2019
Disgusting service received from mango
I booked a flight for the 31st december at 7:30 because i finish work at 6 , i received an sms to say the flight was changed to 18:40. I called to make arrangements which understandably is impossible due to the curfew. However i was told to change my flight to the next day i have to now pay again, that is ridiculous...why must i pay for the airline inconveniencing me and what makes it worse is the call centre agents are disgusting telling me calls are recorded. I dont care about no calls being recorded, if you said to me that you wouldnt charge me to change the flight n then you say you will charge me . Call centre agents need to be trained on phone etiquette and listen whilst some one is speaking instead of talking ontop of them. Mango airlines does not care for the customer. They are not there to assist and they are not effiecient.
I had to complain and be put through another department just to be assisted and in the end im left frustrated.
The most pathetic service received.
