Disgusting service at Mango airlines

I’m incredibly appalled by the service I’ve received from Mango airlines. A few weeks before my trip I realized that they had cancelled my mid week flight (without my knowledge) that was booked for the 4th of March and left my weekend booking, booked for the 7th. I called to enquire what had happened and they confirmed they would not be flying on the day. I then requested that I get a full refund of my flights and the consultant confirmed that she has actioned it. Almost 2 months later and I have not received my refund. Everytime I call to follow up they say they have escalated my case to the accounts department because it does reflect on the system that the refund was actioned.

I’m disgusted by the lack of care and poor customer service. I feel Mango airlines is incredibly inconsiderate and has greatly inconvenience me these past few months.

My suggestion to anyone booking flights Mango, there’s no need to take all the fancy insurance and flexi type tickets because you’ll never get your money back if you find yourself in that situation.