Disgusting service and lack of accountability

If I could give a company minus 10, it would be Mango.

My sister came to Johannesburg for my nephews 21st Birthday this weekend and she came via bus. On Saturday my other nephew booked her a flight through Mango so that she can avoid the long trip back to Durban via bus. We were in Pretoria and the flight is from OR Tambo and hour away from the airport.

We tried numerous times to check her in online in order to save time so that she can also spend some more time with family as she comes from far. Did Mango's online check in work? OF COURSE NOT :)

The error message kept saying "flight does not exist" or "flight cannot be found". Her flight was scheduled for 6;45pm, we tried to check her in from around 2pm already and nothing worked. Your error message also says we should contact a flight care assistant AT THE AIRPORT.

Upon arrival, we were told check-in has closed. Lady at the check-in desk said we had to call the call centre if there is an issue, BUT THAT'S NOT WHAT YOUR SITE SAID????

I have a serious problem with Mango's lack of accountability for their poor service and mediocre infrastructure systems. If you are going to shift blame to your clients for missing the flight, the least you can do is acknowledge your ****ty systems and client servicing.