Disgusting, pathetic attitude from Miriam

<p>I booked a seat on flight JE627 scheduled to depart from Lanseria at 11:50 to King Shaka International Airport in Durban. After having checked in, I was ready to board, only to find that there was an indefinite delay, which was estimated to take approximately 6 hours. I was offered to reschedule my booking to the 17:25 flight, which i did. This , however, meant I had to wait at the airport for 6 hours! I was still patient and understanding, not once complaining or throwing tantrums like many other passengers were doing. The consultant forgot to add me to the list of rescheduled passengers, hence making my check in process lengthy and frustrating. My 17:25 flight was also delayed by 55 minutes, only eventually taking off at around 18:30. I received an sms while checking in for my 17:25 flight, stating that I would receive a voucher for this inconvenience. I was amazed, thought it was so kind of Mango Airlines, to empathise with passengers as this really was a huge inconvenience. I asked the lady at the guest services counter about the voucher, who said it was valid and I could claim it. I called the call centre as the sms instructed, only to get through to your worst employee, Miriam. She was rude, with a miserable attitude. She proceeded to tell me that I was not inconvenienced as I boarded the later flight, and I now do not qualify for the voucher. Miriam continued to speak over me while I was still explaining my situation to her, and when I mentioned that I would report her, she provided her name, and said I could report her, she doesn't care. Is this the calibre of employees Mango Airlines employs to liase with its customers? How the hell does she decide whether I was inconvenienced or not?? Because of the numerous changes to my trip, I was stranded at King Shaka with no transport to get to my destination! So Miriam doesnt get to decide whether I was inconvenienced or not. This was the first time I have traveled by air, and very likely my last flight with Mango Airlines. Disappointment from start to finish. </p>