Disgusting *********** ******* condoned by Mango

Mango staff stole my luggage. They promised me that they will repair it. I waited many months and queried it. They asked me to look at the bags they had at King Shaka Airport, to see if any were mine. I looked through them and found my bag was not there. The manager wrote to me, apologising and telling me that they will look into it. I have been to the airport of 20 times to correct this situation. But now it seems to me that Mango actually approve theft within it's staff. How else can they justify not returning my bag, broken or not? How else can they justify losing my bag and just ignoring all my queries. They are a bunch of rogues. I wish there was someone at Mango who really cared about customer care. If such a person exists, then please email me or call me because I have lost hope with the entire staff of Mango. Especially the so called managers who do nothing about their staff's sticky fingers going where they don't belong. I just want my bag back or an answer! They are so thick that they don't even respond to the emails!!!!