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clerissia O

1 reviews | Active since Feb 2015

02 Jul 2019, 16:35

DISGUSTING CUSTOMER SERVICE FROM MANGO AIRLINES

I would like to complain about the extremely slow, ***********, dont care staff of Mango airlines.. This is the absolute last time I will fly this airline! Departure from OR Tambo International airport was an absolute breeze, but the return flight was just a nightmare! Flight JE826 (29 June 2019 - 14H20 REF: SHVJRL) from George Airport to Johannesburg was a just horrible. Firstly, we queued for more than an hour and a half at check in because of *********** staff not knowing what they are doing, trainee staff trying to check in passengers on a totally full flight. Printers and computers not working at the check in counters. Trainee staff checks in one passenger for 30min! this was just absurd. There were no supervisors or airport managers in sight. None of the staff members explained once to the passengers what the delays were, we were pushed from counter to counter for a whole 2 hours! Staff just starred at us not saying a word, no apologies, no announcements - nothing! We we all frustrated, travelling with baggage, kids and old people were having to queue for who knows how long - when Mango staff did not care one bit to let us all know what is happening. Instead they chose to ignore us. This is an absolute disgraceful service, Mango airline management and staff should be ashamed rendering this disgusting service to us as passengers, whom paid extra expensive during this peak season, to travel on your airline! Therefore, Mango would and can never be an International or world class airline because of your lack for customer satisfaction and service. You must go back to the drawing board and learn from other world class airlines what genuine customer service is and how to acquire this s**** - how to treat a passenger with dignity and respect. I am shocked that this airline is still operating! YOU SHOULD CLOSE YOUR DOORS!

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