Disgusting and unhelpful Mango check-in staff

Mango Airlines needs to please retrain their staff on the etiquettes of dealing with customers. Today we experienced the worst service at the Mango check-in counter at CPT international. My wife was travelling with our daughter from CPT to HLA and we arrived at the check-in counter in time. I mention this point because I imagine that if we were late they would have told us so at the check-in counter. The first issue came with the amount of time it took for the agent to check everything in. I think it must have taken a good 10 to 15 minutes for him to do everything. Granted my wife was travelling with a lot of luggage and we had to pay for the overweight, but still this amount of time is ridiculous. The second issue and a bigger problem is that he could clearly see that my wife was struggling with all the luggage she had to carry along with carrying our daughter. When she requested assistance he plain refused, indicating that she was late and the flight was closing and there was no assistance for her. I find this to be completely unacceptable and disgusting service. How can you refuse someone travelling with an infant assistance, especially when you can clearly see they need it???