Disgusting and Shocking Mango Airline Service

Good day, This is my 5th form of trying to communicate with you guys, I have sent numerous message. I had the most horrible experience with you guys on Saturday morning trying to fly to Durban from Johannesburg. This was my message I sent on Saturday: “So I try and check in online this morning for my flight, but the website doesn’t allow my check in. I then rush to make it in time to board my flight, but they tell me they cant accept my suitcase because the cargo is closed. I get my boarding pass but I cant leave my suitcase at the airport. According to the call centre they were supposed to put me on the next flight. I had to get there because my father passed away and this is the service you get. Its shocking and so disappointing. I had to try and break open my cable ties with my hands where all your staff thought it was most amusing when they all came and stood behind the counter I was and stand and look at me freaking out and panicking. Eventually a security guard came and gave me scissors where all your staff thought it would be fun to watch me grab stuff out of my suitcase (where my personal belongings were) and shove into my hand bag just so I can make the flight. My fingers were bleeding from trying to get my suitcase open to your staffs amu*****t!!! After all of that, the guy tells me the boarding gate is no closed. I will not leave this matter, DO NOT fly with them!!!!