Disgusted at Mango Airline.

I was preparing for a trip to Cape Town and on the 12 May while trying to make the online booking the Mango Airline web page took me to my banking app to make the payment which I made but instead of redirecting me to complete the booking the page took me to step 1 but the money was taken from my account. What followed was a frustrating emails and calls and to this day I have not gotten my money back. After the countless emails and phone calls I was told by the consultant at the Mango Airline that their software people are saying that the money didn't come through. I am a student and struggled so much to put the money for that plane ticket away and for it to be ****** by such a big airline is disgraceful. Mango Airline please refund my money. Never will I ever use that airline.