Disappointment has become the norm with SA Service providers

<p>Upon booking my flight I noticed a mistake with the booking. I had checked the availability of flights to and from Bloemfontein and before making my final booking had just pressed back the entire time instead of loading a new page. Upon making my final booking I had entered Cape town to Bloemfontein, but the fields seemed to have pulled through as Bloemfontein to Cape town (as that was the last check I did before continuing with my final booking) but the booking was made. I immediately emailed mango to try and correct the mistake, but they did not respond. I then emailed them the following day again, but to no avail. It has now been a week and there has been no response from Mango whatsoever.</p> <p>I made the mistake of not checking if the details were correct before submitting my payment (though you would expect the devs at Mango to make sure that info doesn't get drawn from the cache) but the lack of feedback from Mango is just plain horrible.</p> <p>Luckily they do have the facility to change your booking, but with a R280 admin fee per change, which is ridiculous seeing as it changes nothing on their side for changes like the one I made. There is no human intervention, so no "admin" has been done.</p> <p>I don't expect feedback from Mango now, as it is what I've come to expect from service providers like Mango, but it just needed some saying.</p>