DISAPPOINTING SERVICE FROM MANGO

My partner and I have booked a getaway very early this year(January 2020) with our most trusted airline - "Fly Mango". The main purpose of the booking was to celebrate my 30th BIrthday in Zanzibar. The dates initially booked for this flight was departure on 19 November 2020 (JNB - ZNZ) and return 24 November 2020(ZNZ-JNB). Unfortunately mango cancelled this flight and we decided to reschedule the flight for departure on 11 December 2020 (JNB - ZNZ) and return 19 December 2020(ZNZ-JNB). We accommodated Mango's flight cancellation and had to rebook accommodation at a much higher rate (I.e Peak season) as well as various activities planned for the duration of the vacation. With this being said, I personally called Mango for in the week of 1Dec 2020 and asked the consultant for all necessary requirements for flying to Zanzibar (Covid requirements etc) and whether the flight will still be scheduled. The consultant did advise the flight will be taking place and no further requirements was necessary. On the day of the flight, upon arrival at OR Tambo International Airport, we were denied getting on the flight due to my partner's passport expiring in May 2021. This was not mentioned in any of Mango's booking policy or by the consultant as the passport requirement was that it only needed to be valid(As per attached). It was indeed a shock and huge disappointment due to the rebooking(s) of accommodation and activities which some has now been forfeited for the second time.

NO RESPONSE TILL THIS DATE HAS BEEN GIVEN OR OUR REFUND WE BEEN CALLING EVERYDAY AND WAITING 10-15MIN PER CALL WITH NO ANSWER.