Disappointed and Disgusted

Look I understand that the airline is doing their utmost best to accommodate their travelers during COVID, but I am not happy with what prevailed today. I initially booked my flight in November for departure at 09h30 am flight JE245 to King Shaka, I had to select this time due to transport arrangements and the lack of having someone to take me to the airport. I received a message over the weekend stating that my flight has been moved to departure time 08h45 am. I was not consulted or asked if this would be convenient for me. I have been trying since 08h00 am this morning to contact the call center but to no avail, I have sent an email... to no avail. I had to go online and change my flight time, to my surprise for an extra R 260.00..... I do not think this is fair as this change was not my decision and I am either forced to miss my early flight or change my flight time at extra costs to me.... its great if you have the money to do so.....not so great when you don't. Honestly if this is how Mango goes about business its the VERY last time that I will be flying with them, business as well as personal , and they wont get a glowing recommendation form me!

I am disgusted to say the least...... and its unfortunate that you have to attend to Halo Peter to get matters like this resolved.