DESPICABLE CUSTOMER SERVICE

I have been a loyal customer to mango for a very long time now,Shockingly we reach O R TAMBO on Sunday for their flight back, we get there to the airport on in the line at 1.20 for the 2pm flight, we stand in the line (as it was long) then <br> Get to the counter of Dinana at 1.37 (who im told was the supervisor) absolutely rude and not helpful at all. She then says the flight is closed, so I tell her we are not late, we were in the <br> Line, she says that it was close at 1.32 and a lady made the last call, we was standing in that line, there was a lady who called for Cpt flight but nothing for Durban. She just says she cannot help us, <br> We need to go to guest service and they will put us on standby. So by the time we got to Guest services they now tell us we on standby and they cannot do anything else, we have to pay in extra.. <br> WE HAD TO PAY 570 PER PERSON EXTRA.. the first flight was apparently full, so we ended up getting one at 5.15..But you know what was the most frustrating thing, Mango staff was so unhelpful and rude, they just said what they had to and looked at me dumb foundered when I was asking questions.Also amazingly the 2pm flight was CLOSED at 1.32 departing at 2pm