1 reviews | Active since Jan 2016
Delays With No Communiation
<p>My wife booked a flight on JE265 on 18/08/2016 that was due to leave at 17:25. She specifically booked this early flight because she needed to be in Durban for a function at a specified time. She got to the sirport and checked in and nobody said anything about any delays of any kind.</p> <p> </p> <p>She has now been informed at the airport that the flight is delayed and will now depart at 18:50. A delay of 1.5 hours that ensures she will now miss her appointment in Durban.</p> <p> </p> <p>It is highly unprofessional for Mango to have a delay and then not communicate this delay to its customers. How can anyone plan ahead if there is no communication. Maybe the "cell number" information on the booking form should be removed as clearly Mango doesnt need or use this information. Highly unprofessional, frustrating and annoying.</p>
