Delayed Refund and Shocking Communication

I am honestly fed up in dealing with Mango for a refund on a double debit which happened on 26 January 2016.<br> <br> For over a month and a half i have been waiting for a refund from Mango Airlines.<br> <br> When booking flights, they made a mistake and took money off my CC twice (which can happen) and the initial assistance from the contact coordinator at Liberty Lifestyle Travel was quick and helpful. I had to send a statement and the refund should have been done 14 days later.<br> <br> However, after the 14 working day deadline indicated, the assistant could no longer assist or explain as she didn't know what the hold up was, so I got in touch with Mango directly to find out more. I spoke with Scelo. I had to send 3 emails before the first response came, which informed me 'the refund is in process'. A week later, i sent another email explaining my frustration and concern, and received a one liner back saying that 'the refund is in process'... no explanation, no apology, no communication as to when to expect the refund, no information.<br> <br> Last week Friday, i called to speak to a manager, and Momo sent an email back saying the refund would be paid today - and still no refund!<br> <br> Disappointing service.