Delayed flight to Durban,

Delayed flight to Durban, no explanation and the customer care counter is unwilling to assist. I missed an important meeting and they Refuse to put me on an earlier flight. This after begging them and said they can only refund me if flight is delayed by 2 hours. That’s utter *******, prioritising keeping my money over customer convenience! I missed my meeting because you could not deliver and you keep my money? *******!! I’d rather do my business elsewhere...