DELAYED FLIGHT-NO COMMUNICATION-NO APPOLLOGY

This my short version COMPLAINT....We were informed ONLY at check in time(18:00) about the delayed flight!! Which will now be at 22:00(actually 23:15)... After 5 hours at the airport on a Sunday the plane eventually took off!!..So just after midnight we landed at O.R Thabo,.... We then discovered that my partner was ****** of his belongings because of our bags just sitting for hours at Durban airport. NOW we had to go and first report the ****** goods ONLY to find out that MANGO (THIS IS NOW AFTER THE INCONVENIENCE WE PAYD FOR FULLY) will only pay R140 towards his Solomon's that cost him R2000!!! SHOCKING!SHOCKING!SHOCKING! Not even bearing in mind that we were forced to accept NO communication from their excellent customer service department. Not even a single tissue was handed out to any of the loyal PAYING CUSTOMERS. I went to work after 3 hours of sleep and could barely open my eyes because i was to ****ing tired and was definitely exposed to airport flue. BUT MANGO WE THANK YOU FOR NOT EVEN SENDING US A SMS IN ADVANCE BECAUSE YOU ARE SO SINCERELY SORRY ABOUT THE HUGE **** UP YOU HAVE CAUSED-WHO DO YOU THINK YOU ARE. I WANT A REFUND ASAP(please hold the apologies