1 reviews | Active since Mar 2015
On Saturday 06 April 2019 I received an smses stating the following: Mango apologizes for a delay on flight JE288.The estimated time of departure is 21:45. Check-in counters will close at 21:05.
With the original flight being at 19:30 this was already a nightmare since our check out was at 12:00 and car hire was booked until 17:00 not to mention that I was travelling with a toddler.
We were at the airport from 17:00 and waited until 21:00 arrived at the gate and saw that the delayed time has changed to 22:30. We eventually only ended up flying out at 22:50 which is totally unacceptable and such an inconvenience and I do not understand why is there no compensation given for this inconvenience since it was the airlines fault.
I emailed the airline to find out what happens in this regard and all I got was an apology nothing more. I would appreciate it if more could be done for all the time I had wasted at the airport and don't see why other arrangements couldn't have been made sooner.
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