Delayed Again
<p>Having to fly up to Pretoria once a month for the last 7 months this is the 5th flight that is delayed.</p> <p>For some reason I like keeping to a company that has impressed me previously, for airlines, that was Mango, even if I had to pay more, but I guess a change might be good!</p> <p>The effects of such delay mean reorganising lifts, having to take the Gautrain and in instances like today I will be running to catch the train if you stick to your delayed time, having to pay more to get to my station and then having to pay even more for an Uber, just because of your delay! Not to mention shoes that I damaged during previous running expeditions, the rendering of concert tickets useless and just missing out on plans made.</p> <p>But I will just wait for another announcement that you apologize for any inconvenience. Wait to board the plane in 5 minutes according to your revised boarding time while there is still no plane at the gate.</p> <p>I believe that we pay for a service and being on time is one of them. But this will just be another delayed flight, no compensation for your failures, just an apology.</p> <p>I believe customer satisfaction is somewhere within your Company Vision, DO Better!! I know you can!!!</p>