Deeply Disappointed

Deeply disappointed. My wife and I was 5 minutes late to check in our baggage. Unfortunately we were told because I checked in online we can go through but our baggage can't be checked in as it's closed. Customer services insisted we pay an extra R1k to take the next flight which is 3 hours later. As regular flyers I recall the numerous times we had to wait as Flymango flights were delayed. We had no choice, never compensated. I feel ********** by an airline in which I thought would at least once consider us regular customers and allow us on the flight. We sat upstairs by wimpy and at 8.50 the plane was still having passengers boarding. How sad the flight never left on time but I have been punished. Im devastated, still maintain Flymango is a good airline and trust they will reconsider and refund the extra R1K we paid. I have all our emails as proof that we have flown Flymango regularly.