Day Light Roberry

i would like to raise my complain with the poor service of Mango #BLACK FRIDAY 29/11/2019 our online booking from OR Tambo to CPT was for the 27/12/2019 after payment made the date confirm given back to us was 01/12/2019. we called customer care to assist in only changing the date, feedback from them was that they can do the changes and that the amount paid is not refundable. Mango referred us to Edgars since they could not amend the details for us. My Edgars account has been debited already amount of R2087.64. We went to Edgars and they were on a call with Mango customer service with no luck. They want us to make a new booking, amount of R3159.98 for the 27/12/2019 and that we will forfeit the amount spend on todays booking.

Please can you kindly look into this for us, with the following reference number: SZBMZT.

Regards Your assistance will be appreciated.