DANGEROUS PRACTICE AND CHECK IN PROBLEM

ON SUNDAY, 27 SEPTEMBER 2015 - FLIGHT NUMBER JE 241 TO DURBAN, MY TWO CHILDREN WERE WHEELED HALFWAY ACROSS O R THAMO AIRPORT RUNWAY ON TWO OCCATIONS BECAUSE THE TRUCK DRIVER REFUSED TO COME AND TAKE THEM TO THE PLANE. THIS WAS VERY DANGEROUS AND NOT ACCEPTABLE TO ME. THIS WAS NO FAULT OF THE ASSISTANTS. THEY JUST WANTED TO HELP GET MY GIRLS ON THE FLIGHT. AFTER THE ASSISTANT RETURNED ON THE SECOND TRIP THEN THE GROUND STAFF RADIOED FOR A TRUCK TO PICK THEM UP AND TAKE THEM TO THE PLANE. THIS CUASED THE PLANE TO BE DELAYED BY A FEW MINUTES.<br> ONE OF MY FAMILY MEMBERS KRYSLYN GOUNDEN - NAME PASSENGER WAS BOOKED AND HIS I.D. DOCUMENT NAME VIVIAN GOUNDEN WENT THROUGH KING SHAKA AIRPORT WITH NO PROBLEMS. WE WERE CHECKED IN AND GIVEN OUR BOARDING PASSES AND WENT THROUGH ALL SECURITY CHECKPOINTS WITH NO PROBLEMS BUT AT O R THAMBO THERE WAS A PROBLEM WITH HIS BOOKING - HOW IS THIS POSSIBLE. WE HAD TO PAY R290-00 FOR A NAME CHANGE BUT WAS NOT GIVEN A RECEIPT BECAUSE THE PLANE WAS BEING DELAYED BY US. THE LADY AT THE CHECK IN CHANGED THE NAME ON THE SYSTEM AND GAVE US A BOARDING PASS AND THEN ASKED US TO GO AND PAY FOR THE NAME CHANGE AND WAS ONLY GIVEN A BOOKING CONFIRMATION WITH HIS NAME.