Damaged suitecase

Mango is by far the worst airline I ever had the unfortunate opportunity to fly with. Confirming my flight details the night before I left I saw that departure was 20 minutes earlier and return flight was 2 hours later. Upon arrival in PE I found that the lock on my suitecase was broken off. Asking to make a complaint the first thing the unfriendly lady said was that they do not compensate for locks. She must be retarded as that is the last worry on my mind. Luckily nothing was taken. We were 2 people on the flight whos suitecases were broken. Coming back today I am told that I need to make a name change (obviously have to pay some more) as the initials is not the same as on my idea. This I van accept although I was allowed to fly down with that ticket. No sitting in departures the flight which was already moves is delayed indefinately. This airline is pathetic and I will never be using them again.