Damaged Special & Insured Luggage

<p>On Wednesday a special package was first lost, then no put on the next available flight, then delivered 11pm and unusable to my staff sent down to Fort Beaufort for work to be carried out. Resultant to this incompetence, they now have to go down again and I am receiving no Feedback from Guestcare. Let alone the fact that I have to wat 20minutes before someone picks up the phone.</p>