Damaged Luggage!!

I will never ever use Fly Mango again. The first time I book a return flight using this airline and my experience has been horrible.

First my flight gets delayed an hour and 10 minutes and then on my return flight to reclaim my luggage to my absolute shock my bags wheels were snapped off and my bag has been torn...

I reported the issue as soon as I got home that day which was two hours after my return.

I finally get told today that the standard luggage terms and conditions state that they are not responsible for wear and tear on our luggage. They may be able to fix the tear but the wheels is out of their control.

I find this absurd. We trust these people with put possessions and while we take all the necessary precautions to make sure we do our part - we expect the airline to do theirs.

My bag is new and has only been used twice. This flight was the first time I had ever used the bag to fly with and suddenly the wheels snap off and it's my own problem?

R1200 later on a return flight and now more money to fix damage they caused.

I went researching to see if they had this complaints before and of course yes they have... many times. The latest public complaint was just 3 months ago.

Never ever again.