Damaged luggage

<p>I have been a Mango customer since its inception and have never had any problems. UNTIL NOW.... i submitted a query regarding my luggage almost a month agao and no feedback or response. this is very disappointing. I would have expected a call (at least) to apologise as there was also no Mango official at the Mango coutner when we arrived to report the incident. this experience has really changed my thoughts on the brand and i woudl think twice....</p>