DAMAGED BAGS ON MANGO FLIGHT FROM ORT TO PE

On 25 Dec 15 we travelled from ORT - PE. Noticed on both bags (myself and friend) the locks were gone. My bag was a bit damaged. We only noticed that the locks were gone when we wanted to unpack the bags. I called PE branch and spoke to Gosego (041 - ***) reported incident. He asked me if anything was missing - I told him we can only see both the locks are missing, but will check. He then asked to report immediately missing items to him. He gave me the following ref nr: P0043. I went back on Sunday to the airport and asked for feedback - I did mentioned that we realised that both our colognes are missing out of the bags. The gentleman check in the book - but could not help me. On Monday I called and then I asked for feedback on what I shall do - but once again was told that they will get back to me. I called on Wednesday - spoke to Evette - very helpful lady - I explained the situation - she said that she will ask Gosego to call me back (he never dit) but that I was suppose to bring the bags in to be weighed - I was never told of this - that was suppose to take place on 25 Dec. Till date - no feedback - I am still waiting for Mango. Not good service from Mango