Damaged Baggage - Not taking responsibility

Suitcase was broken by mango on trip from PE to Cpt, they just sent letter to sorry they don't take responsibity<br> <br> From: Guest Care [Email Removed] <br> Sent: 03 August 2015 01:58 PM<br> Subject: RE: Damaged Suitcase - Booking reference MSWGSQ<br> <br> Dear Mr Pienaar<br> <br> I am sorry to inform you that we are unable to assist. <br> <br> Please see our apology letter attached.<br> <br> Shabnam <br> ___<br> From: Christo Pienaar Sent: 30 July 2015 12:27 PM<br> To: Guest Care