Damaged Baggage Mango no response

Passenger Reference Slip No. 22462 I traveled with family end January 2020 and on our return, our luggage was the last to arrive. As we waited at the Baggage Carousel we heard a loud crashing sound and then our suitcases arrived. When we picked up the suitcases we noted that the suitcases were badly damaged. I've sent numerous emails since then to guest care and calls to no avail. They just don't care and can only hope that someone will respond soon.