Damaged baggage

On the 03.05.2015, the pulling handle of my bag was damaged when I was returning from Johannesburg. On 04.05.2015 I took my bag to the Mango Baggage Counter to report the damage, Siyanda informed me that according to the TERMS and CONDITIONS of the airline, the handle was not covered. <br> I checked the 19-page terms and conditions on the Mango website. There is no such condition.In fact the clause 13.1.7 states______ '' WE are not liable for normal wear and tear ( including damaged locks, zippers, scratches,scuff or dirt marks.<br> The terms and conditions makes no mention that damage to the pulling handle is excluded<br> <br> <br>