Customer care not there

<p>Just over a month ago I booked a flight for my spouse & son to travel. I was utilising my SAA voyager miles to pay for a portion of the flight cost & the remainder on my Edgars Account.</p> <p>After completeing the transaction, the full amount was deducted from my Edgars Account & no voyager miles were used.</p> <p>I contacted the customer care department to enquire if the payment could be reversed & payment made the way I had first intended. The customer care assistant informed me tht I neede to submit my query by e-mail, which I did.</p> <p>2 weeks passed & I had no communication from Mango regarding the matter, so I called again.</p> <p>I was once again informed that they would escalate my case as no one had attended to my e-mail, which they also informed me had been overlooked & revert back to me.</p> <p>It is now 3 weeks alter & I have still not had any form of communication from Mango Airlines regarding this matter.</p> <p>Dealing with an *********** customer care department does not really put your business in a positive light & will also give me second thoughts about utilisng your airline in the future.</p>