Credit Card Debited with NO Booking Confirmation

Logged into FlyMango website on Monday 8 June to book a ticket for my daughter. When it came to payment, message in red on screen was that transaction could not take place as system error. My travel agent then did the booking on Mango's website once their system was up and running again. I received confirmation of the booking my travel agent did (Ref # MQSCXZ).<br> <br> AT NO STAGE did I receive confirmation of the initial booking I attempted. When i logged into my bank account on Wednesday 10 June I noticed two payments of R1790 had been debited from my account by Mango. I immediately called Mango to find out how a payment could be taken off my card without (1) an sms notification registering on my cellphone as all payments do (2) a confirmation of booking being sent to me.<br> <br> I was told to send an email to the refund department setting out what the issue was, which I duly did. On Friday I called again re the refund of my money was. I was told that a case had to be sent to IT department and they would investigate. This would take no more than 48 hrs.<br> <br> I have called again today and there still is no progress on the refund. Please HELP!!!