Covid 19 - Vouchers Email Address

Dear Mango Airlines;

Per your website stating "Guests who have bookings or intend booking with Mango for travel until 30 April 2020 will now be able to change their flight dates. Mango will waive the change fees applicable when making this date change. Please note that these changes can only be made via our Call Centre at ***.

For Guests who are unable or unwilling to make use of our once-off booking change offering, we will be issuing vouchers equal to the value of the fare and all applicable taxes, which will be valid for a period of 24 months from the date of issue. The voucher will take up to 7 working days to be issued. For all bookings that Guests wish to convert to vouchers, we encourage them to email the following information to ***:

The booking reference number Guest/s full name Date of birth Contact number Email address

Extract quoted and received from your website and published on 16 March 2020.

Since the 25 March 2020, I have sent over 5 emails to *** to request for a voucher for our Flights scheduled 10 April from Durban to Cape Town and Return.

Please may you issue your vouchers and communicate with your customers, it is simply unacceptable to not have a vouchers team responding to your email address that you have publicly shared on your website.

Mango airlines has a much loved and supported customer base, please dont let us down and destroy our consumer trust. Communicate and respond.

Regards Krystel-lee Terblanche