Couldn't Care Less Attitude

I booked 4 tickets through Travelstart ( also a bad experience ) to Cape Town on Mango Airlines. The choices on their website are all squashed together, and I selected the afternoon flight in error. I immediately phoned Travelstart and explained my mistake, but they were not interested in helping me, they changed the tickets to the 10-55am flight, and charged me R1,300-00 for doing it, lesson learned with them as well. When checking in to Mango, they said the flight had a 30 minute delay, no problem we thought, we will still make our afternoon booking in Cape Town. The flight eventually left 3 hours late, no apologies, no food and drink vouchers, despite asking for them three times, after the flight went over 2 hours late, it only landed into OR Tambo 2 hours 20 minutes later than the scheduled departure time, then took off exactly 3 hours late. I know delays can happen, and planes can go technical, but there was no communication, other than constantly moving the delay time further and further out on the flight info boards. I found out from passengers, that Mango did hand out a few food vouchers, and told others they would get a free meal on the flight, us being one of them. When the food trolley came round, we told the crew what we had been told at the gate, but they weren't interested, and said they knew nothing about it, and it was not company policy to dish out free food ! All this plus paying an extra R1,300 to leave at the same time as we originally booked for. Mango must have known this plane was going to leave so late, but never said a word. We lost the cost of our late afternoon booking in Cape Town, plus the R1,300, and as originally stated, they couldn't care less !