Couldn't be bothers to reply to an enquiry

I sent an email to mango using this email, [Email Removed] To inquire about the possibility of canceling my flight and maybe getting some kind of refund. My flight was scheduled for the 23 Dec and i sent the email on 26 Nov giving ample notice. Nobody even bothered to reply to my email. Even if it was a simple please check our policy section this and that. This is terrible customer service. <br>