1 reviews | Active since May 2019
Constant delays and continual changes of flight times
Mango Airlines apologized for “a” delay in flight where the estimated time of departure was changed to 17h57 (over 2 hour delay). Another sms notification was received from mango apologizing for “a” delay in flight where the estimated time of departure was then changed to 18h17. Yet another sms notification was received from mango apologizing for the delay where the estimated time of departure yet again was amended to 18h52. The continual changes of the flight departure time caused much inconvenience, as several calls had to be made to several chauffeurs as the initial chauffeur pick up from the airport was then unavailable and was rather disgruntled at the constant change in times. Upon reaching the baggage turnstile, mango help desk was informed to prioritize the checked in bags in light of the fact that the last gautrain departing the airport was within 20 minutes or so. Despite this communication, the checked in bags where not prioritized but the customer received the checked in bag after half an hour. The customer had no choice but to employ the services of an unknown chauffeur given the lateness of the hour at an exorbitant rate. Very dissappointing
