Compensation for Jacket is ridiculous

Mango Airlines care for customer service is shocking. A case was opened about theft for a ****** item and the airlines reponse was pathetic. The compensation of ****** items is also ridiculous. The respones after investigation was that there is no cameras in the ba*****t of Cape Town International Airport, where each individuals baggage is stored until shipped to the plane. The employees therefore are totally aware of this and take it to their full advantage to do free shopping from Mango Flyers personal belongings.

The airline also stated in an email that they can assure me that over time theft of consumers' bags have decreased in number, but how can they state that if there are no cameras installed. They want to weigh my bag two weeks later in order to compensate a person on a R140 per kg where the ****** item is over R4000.

The choice to fly this airline in the future will definitely be changed and the encouraging of friends and family to not use this airline is definately going to be a mission for me to succeed in.

Your no care for customer service is pathetic!!