Compensation

I reported my items ****** in one of their flights from JHB to Durban that was in March and they attended to my claim only yesterday after a number of follow ups, I find this very disrespectful and without care that they would pay R140 for my pair of jeans and cologne. It would be very nice if they would point me to a direction where I could get a jean for this amount, they are undermining their customers. It's not our fault that they employ *******, we trust them with our item and we get this kind of service.