Cold and callous

Cold and callous!!! I wanted to book my 7 year old son to travel with my brother to Durban from Johannesburg. I called Mango call centre and was told by the agent that I must book online, select 1 adult and put in my date of birth and then call them back and they would change the details. I did. The trip was R793. I called the call centre to change the details to that of my son and was informed by a cold and callous agent that I must pay an extra R390 to change my name to my son's name or forfeit the R793. I chose to forfeit the R793 as I refused to pay an additional R390 to such a cold and callous organisation. I'm so sick and tired of being **********. That's the name of the game in South Africa. I thought Mango was different. They are just the same as most service providers in South Africa, ******* an already struggling middleclass South African when you have the opportunity. Disgusting!!!!! You will probably ignore this because you've made a quick buck. Disgusting. Why didn't your agent tell me the full story.Pathetic!!!