checking in issue - refund requested still no resp

Hi there,<br> <br> On Saturday 7/3/15 we went to check in my aunt for flight JE272 on your airline that would have departed at 16.30.<br> We were actually there more than an hour early. I had done this booking online on Tuesday 03/05/2013.<br> I had used my friends credit card at work as I don't have a credit card. The ladies at the counter & your help desk insisted that I have the credit card.<br> I told them that I used my friends card at work. They wanted to then phone her. I unfortunately did not have my phone with me as I had forgotten this at home & I didn't know my friends number off hand.<br> Anyway my husband went back home which is a distance away from the airport & by the time he got back to the airport it was just about 4.10 & was told that the gates were now closed for boarding.<br> I am extremely upset as all the while I waited with my aunt at the helpdesk just to be turned away. She had to be back in Jhb on the Saturday.<br> <br> We could not do anything else but were forced to book with any available flight to Jhb. I would like this amount to be either refunded to the credit card that was used to book or to my bank account.I am extremely upset as we tried our best to be sort this out.