Charged Penalties for a simple mistake

<p>On The 8th March 2017 i booked a ticket for my mother from Durban to Johannesburg, somehow my name was entered as the guest and not my mothers, but the the title was Mrs and i am definately not a Mrs, and my mothers birthday was also provided correctly (220657), howvever just to change the first name from mine to my mothers i had to pay Mango R220.00 for a process that took 5min online, i know that the state owned enterprises are in dire straits but to ****** money from clients, come on really for a simple mistake as it was preety ovious that i wasnt booking the ticket for myself, as for customer services, calling it teriible is a understatement, my wife was on the phone with them for 1 and a half hours, most of which was on hold, i received a call from Nondy ant guest relations who is pretty useless, i asked for her senior and he was apparantly in a meeting and i was promised that he would call me back once done, it is now 20h54 in the evening and still no call, must be a very long meeting, i advise people to rather fly with international companies, we support local business but get ****** in the end for a mistake of the wrong name on a ticket but all other details were correct, i will rest untill i expose this ************ airline and their incompetant staff.</p>