Charge for name change!!!

<p>I had booked a flight to Durban for my dad to fly out on the 19:40 flight lasy night from ORT. I ahve never recevied such pathetic service and discrimantion in my life. I had used my dads calling name to book the ticket, apparently the ID name should have been used, i will give them that much, however, i explained i was unaware of that and the attendant, a female, continued to grin and laugh like we were such idiots when we called the manager. Firstly, nowhere on your site upon booking does it state ID name should be used, secondly, they charged me an additional R290 to merely hit backspace and type in the ID name. ***!!!!! Thirdly, the attendant continued to grin and smile instead of trying to help us. Im in a customer service position and i wouldnt dare behave that way. She was so pathetic in her approach to the issue, i cannot understand how Mango employees people, what is your criteria? Also, to pay for a name change!!!!! I havent heard anything so stupid in my life. Will never fly with you again and will make sure nobody i know does!! GET NEW STAFF..GET NEW POLICIES!!! </p>