Cape Town Mango's Gloria Jodo

We had a flight scheduled for 19:35 pm on 10.01.15, arrived before 19:00 pm at CPT Airport to our surprise a very rude customer service representative, took our ID's and told us that we have missed our flight and if we have issues, we should contact the Guest care within the Airport. <br> <br> When we got there a rude and arrogant lady by the name of Gloria Jodo, told us the we have forfeited our tickets even though the flight had not left. She said we were suppose to be at the Airport at 19:55 instead of 19:00, to other passengers she said they should have been there 40 minutes before the flight takes off and then she said two hours... and then gave us a quote of R 1244 and said that what we must pay if we want to use their services.<br> <br> Nowhere in our tickets or relevant documents did they say that you need to be 30 minutes,1 hour or 2 hours early, hence i feel they overbook their flights to make money and turn away people who book their flights months in advance and expect them to pay more money.<br> <br> Their service was terrible and to make people pay almost three times while they were on time, is just uncalled for.Gloria Jodo was very rude and arrogant towards us. she has a bad attitude.