Call Center Refused to help me

<p>I called Mango at 08h41 (it was a 4-minute call) this morning (1 August 2017) to link my 9 year old son's booking to my brother (they are flying at the same time but we bought the tickets seperately).</p> <p> </p> <p>The lady that answered then proceeded to ask me questions about my brother for security reasons.</p> <p> </p> <p>I did not know what the answers were and asked her to repeat the security questions so I could write them down and get the details from my brother.</p> <p> </p> <p>She refused.</p> <p> </p> <p>She proceeded to tell me that they are "security questions" about "details" but refused to tell me what they were.</p> <p> </p> <p>Despite me talking and repeatedly asking what details I needed she then said "Thank you for calling Mango" and put the phone down on me!</p> <p> </p> <p>I called back and a helpful person called Llewelyn then told me what the "details" were that I would need for security reasons.</p> <p> </p> <p>It would be great if Mango could get hold of this lady and listen to the call (I understand that these are recorded - it was a 4-minute call from 08h41 this morning; it shouldn't be hard to find).</p> <p> </p> <p>She refused to help me with regard to what information I require from my brother and blatently put the phone down on me. I was not able to link my 9 year old son to my brother.</p>