1 reviews | Active since Jul 2015
But wait there's more...
Flight form OR Tambo to George Airport: Depture time 10:40 - Boarding gates close 15 min prior to departure. I am not kidding when I tell you that when we (myself and my husband, 3 year old and infant) arrived at the boarding gate 10:25 the ground staff said that they were busy offloading our bags because the boarding gates were close. In that time I told them" boarding gates only close 15 min prior to departure" to which the reply was" its already 10:26" They called the ramp controller and asked if we can still board. After confirming with the ramp controller they VERY RUDELY told us to hurry down the ramp to board. Sitting in our seats we saw how baggage were still being loaded. BUT WAIT THERE'S MORE...... I decided that I will not write a formal complaint to Mango about their very rude ground staff, but just to ignore it, because let's be honest not a lot of people are friendly these days anyway. Then the following happened. Flight from George Airport to OR Tambo: Departure time 13:05 - Waiting in the check in Que at 11:45....a fellow passenger must have overheard us and asked if we were flying to JNB, HE then informed us that the flight had been cancelled. Now,I am thinking to myself....We were nearly "OFFLOADED" in JNB for being 30 sec late...but we drive all the way to the airport just to be told the flight is cancelled. According to a ground staff member at George Airport they already knew that the flight was cancelled since 10:00 that morning, so why could Mango not have send out an sms or email or phone call to the effected passengers and tell them this??? We didn't come from as far as other passengers did but if we had received communication earlier it would have been less of an inconvenience.
