broken baby car seat

On flight JE 701 from lanseria to cape town 3 May 2015 07:15, we booked in our daughters car seat as fragile.<br> <br> At cape town we waited for the chair. There was no one at the help desk to assist us. Eventually a lady directed us to a door where we would be able to collect it. A person opened the door, they put the chair out and threw one broken piece out. The other half is still missing.<br> <br> Tried to report it at another mango helpdesk and yet again there was no one to help.<br> <br> The following week I made numerous calls to your helpdesk number. Yet again no one could help me.<br> <br> This is the reply I got from mango yesterday<br> <br> As per our telecon conversation i advised you that i would look in to the matter unfortunately we cannot replace or repair the car seat as per our terms and conditions.<br> <br> <br> Kind regards<br> <br> Greg Richards<br> <br> Mango Guest Care