Booking Disaster

I am extremely disappointed with the service I received and would like this matter investigated, explained and follow-up action taken.<br> <br> Yesterday I booked a flight from Cape Town to Johannesburg for 4 adults and an infant. Firstly despite my selecting the correct amount of individuals your site somehow neglected to add the infant to my booking. Fine these technical glitches can happen, I work in a technical field and have had a few of these. Like any rational person I then called your call centre and proceeded to correct the error telephonically. The additional charge came off the bank and I got a confirmation email and was able to login and do the online check-in for the adults. I did find it odd that the child was still not reflecting but assumed it was a delay in processing and it would show up later. After all she was listed on the confirmation so why worry.<br> <br> Then this morning my brothers and sister are at the airport trying to board and they tell us that the booking is not there. Someone cancelled it...who? We don't know and basically we don't care. We managed to get it sorted and barely made the flight but your service is extremely bad.