1 reviews | Active since Dec 2015
Booked Flights turned into wrong dates given by system
<p>On Thursday, 19 May 2016, I just made a booking for myself and 2 children to fly from OR Tambo to Port Elizabeth. I chose the depature city, arival city, passengers and clicked on 1 MONTH LOW RATE. I went to the exact date on when I want to fly, which is 26 June 2016. I was then directed to the following screen where it gave me departure time option and I chose one - 13h35. After that, it took me to the following screen where it gave me the option to fill in passenger details. I filled in all our details and made a credit card payment. When I received my confirmation e-mai, the date was 21 May 2016 and not 26 June 2016 as I requested. I immediately phoned the call centre and I was advised that I needed to pay for a 'change date'. I had to pay R840 extra to change the date to 26 June 2016. Obviously I was very upset . After I paid the fee to change the date, I went on Mango's website again to check how this could possibly happen as to the different date given to me as I have chosen a flight in June. The system did exactly the same - giving me a different date, when I chose 26 June again. Seeing that I feel this is a system fault, I would like refund on my 'change date'. I have brought this under Mango Airlines' attention on Facebook the same day and I have received no response whatsover. I have made a video of how I made the booking, how I clicked on the date in June and the system booking a totally different date.</p>
