Boarding pass

I arrived at the airport @ the mango counter for a boarding pass at 9:15 for a 9:50 flight JE249 and i am told I'm late the boarding gates have closed already ...i did not even have any luggage to check in, but i was persistently told how late i was. I'm sure the time i spent at the counter i could have made it to the gates...i was instead referred to go book a next flight with a cost difference of R550..What irritates me the most is that the same flight of 9:50 was delayed for a good full hour on 19 Feb 2018. I guess when it is them delaying, its okay we shouldn't complain, we should just accept the inconvenience. The same incident happended to a friend of mine in December 2012 at Cape town, with the same airline..

I have heard about the bad service at Mango,& What i do know for sure, I'm never flying mango again, Never

Rosaland 20 Feb 2018