Blatant ******

Last night, 22 March 2015, I had a flight from OR Tambo airport to King Shaka, scheduled to depart at 19:15. I arrived at the check in at 18:43. The persons at the check-in sent me to your service centre as they had said that I was late and had missed my flight. I went to the desk and saw that another family of three were also late but one of the staff was assisting them with their luggage and they were able to catch the flight, keeping in mind that there was still a good 30 minutes prior to departure. I walked towards the desk and asked for assistance and they denied me a ticket and said that I had missed my flight and I must forfeit my ticket, and just book a ticket for the next morning. I approached this family, that was still at the desk that I was, and they confirmed to me that they were going to the exact same flight that the staff denied me access to. This offended me deeply as I feel as though that was a ****** issue, as there was no other possible reason they could help that family and not me. When I questioned them they all just stared at me with blank looks on their faces. I was very polite and they still blatantly helped the family in front of me whilst ignoring me.